Returns

At Però, we want you to be completely satisfied with your purchase. If for any reason you wish to return an item, here's how to do it.

Return period

You have 15 calendar days from the day you receive your order to make a return. The package must arrive at our facilities within this period. If the package arrives after the indicated deadline, Però will not be responsible for the garment or its refund.

Conditions

For the return to be accepted, the item must arrive in perfect condition, unused, in its original packaging, in the same condition in which it was shipped, and with the original tag attached.

Once we receive the package, our team will inspect the item to confirm it meets the above conditions. Following inspection, the corresponding refund will be processed.

Return shipping costs

Return shipping costs are the customer's responsibility, at the following rates:

• Mainland Spain (Península) returns: €5.90, deducted at the time of refund.
• Balearic Islands returns: €7.90, deducted at the time of refund.
• International returns within the EU: €20, deducted at the time of refund.
• International returns outside the EU: €49, deducted at the time of refund.

Any customs duties and fees applicable in each country are the customer's responsibility.

Refund

The refund will be issued using the same payment method used for the purchase, as promptly as possible once the product has been received and inspected, and may take up to 10 business days.

Items not eligible for return

• Made-to-measure pieces, created according to the customer's specifications, are not eligible for exchange or return, in accordance with applicable regulations.
• Items whose description states that they are not eligible for exchange or return will not be refundable under any circumstances.

Defective products

If you receive a product in poor condition or with a defect, please report it within a maximum of 48 hours of receiving your order by writing to info@peroatelier.com. In the case of a defective product, Pero Haute Couture SL will proceed, as appropriate, with repair, replacement, price reduction, or contract termination, at no cost to the customer.

Contact

If you have any questions about your return, please write to us at info@peroatelier.com.